The below terms and conditions would govern any/all bookings made by any mode through CITIBOOKERS LTD. and/or its subsidiaries, with their registered office at 20-22, Wenlock Road, London, N1 7GU, United Kingdom.

YOUR CONSENT ON THE BELOW TERMS AND CONDITIONS

You confirm to have read and understood all the below terms and conditions (mentioned herein) and agree to comply with the same. Please note that being an electronic document, the same requires no Initials / Signatures from your end, and therefore the confirmation e-mail received from your end would serve as your acknowledgement / confirmation, towards the same.

No person may alter these conditions on the Company’s behalf.

The terms and conditions may vary depending on “flight(s) only” , “hotel(s) only “ or a “package booking”. For “flight(s) only” and “hotel(s) only” bookings, we shall book the same with the relevant supplier(s) acting as an agent to them and your contract would be subject to the supplier’s own terms and conditions in addition to the terms and conditions of CITIBOOKERS LTD. and/or its subsidiaries, as indicated below.

(1) A contract would not be deemed as valid until the booking is accepted by us and till a deposit or a full payment is received at our end against the same. We, at our own discretion, reserve all rights to deny to make a contract for any/either of the bookings made with our representative(s) or through our website.

(2) Prior to making a contract with us, you confirm that the below terms and conditions are accepted by you in all aspects and that you take responsibility of accepting these conditions on behalf of any additional members of the booking (applicable if more than one member in a party). You will also be responsible for any outstanding payments, any generic/special request(s) made by you or the members of your booking, for whom the booking has been made.

(3) It is your responsibility to ensure that any information provided to either us or the supplier is true in every aspect and that any information updated to you would be communicated to all the members of your group (booked with us), within due time.

Company’s Policy Towards Data Protection

(4) For our records, and to ensure that the booking has been made as per your unique requirement(s) and to provide you the booked service(s) in a timely and an efficient manner, we may use your information such as name and address, special request(s), your trip details etc, your form of identification (such as passport number, driving license number, or a valid government issued ID card).

(5) We accept full responsibility that none of your data including your name, contact address, contact number, e-mail address, travel plan(s) would be shared with a 3rd party (including your family members, who do not exist on the same booking) until they have been authorized for the same. However at times, such information would be required to share with the relevant supplier’s such as the airlines, hotels, transport companies, tour operators, and to security agencies, and to any government body, if required by them, or as required by Law.

(6) Further, proceeding ahead with the booking procedure confirms your consent to the above indicated information being shared with the relevant concerned.

Your Bookings With Us

(7) In the event of any booking, it is essential for you to provide us with all the relevant information, we would require to complete your booking(s) with us. Payments made with credit / debit card will only be accepted from the cardholder or else those who hold a valid authorization from the cardholder (applicable for 3rd party payments). Please note that any booking suspected / booked, that does not meet the aforesaid criteria would be cancelled at our discretion.

(8) Misuse of any card reported to us would result in the cancellation of the booking and proceedings with legal action against the passenger(s) and the person who originally paid for the same.

(9) In the event, wherein your booking is accepted, a confirmation e-mail would be sent across to you, for further review. Upon an acknowledgement from yourselves, wherein you confirm that all details associated with your booking, in terms of the name of passenger(s), flight/ hotel/ package details or details of any other service(s) booked through us etc., are correct and are acceptable to you, we shall then book your travel arrangements as per your preferences to us, and your travel would then be governed by any cancellation / amendment charges (this may vary for each booking).

(10) We recommend you to check that all the details are correct and in the event of an amendment, you may report the same to our representative, to have the same updated. Once the confirmation e-mail with your consent has been received at our end, any amendment to the same would not be possible and would attract amendment / cancellation charges, wherever applicable.

Payment Modes & Conditions

(11) Payments against your bookings are accepted via Credit / Debit Card, Western Union Money Transfer or through Net Banking Transfer / Wire Transfer.

(12) Please note that a debit card transaction would not incur any additional charges, however a credit card transaction would attract a surcharge of 2% (over and above the total amount) and would be discussed by the sales representative at the time of booking. Unfortunately, We Do Not Honor American Express (AMEX) cards, however in some exceptional cases, wherein we need to do so, surcharge on an American Express (AMEX) Card OR An American Express (AMEX) Affiliated card is 3.5% (over and above the total amount). Please note that there is No Credit Card / Debit Card surcharge on Visa & Insurance Service(s) booked through us.

(13) Please note that you may provisionally hold your booking with us, by paying a non-refundable deposit of GBP 100.00 or equivalent to 25% of the total fare, against the same, for which the outstanding balance would need to be cleared at least 10 days prior to the flight departure date, failing to which we reserve all rights to cancel your booking(s). Please note that the deposit monies collected from you would cover the administration / cancellation charges of your booking with us, and in the event of cancellation or outstanding balance not cleared, the same would be forfeited and you would not be entitled for any refund. Please note that the booking will be held provisionally and cannot be considered as confirmed or guaranteed, unless full payment against the same has been received at our end, within the due date and time.

(14) In addition to this, we accept no responsibilities for any payments lost / delayed in transit or for payments held by the payment gateway of the bank, and for payment done through any other mode, other than Credit / Debit Card, Western Union Money Transfer or through Net Banking Transfer / Wire Transfer.

(15) In the event of any payment other than credit / debit card, it is your responsibility to intimate us about the mode of payment, opted by you. This would ensure that your payment details are updated in our records in a timely manner.

Travel Documents

(16) Please note that it is your responsibility to ensure that all your travel documents are correct and good to travel with. This includes your e-ticket, passport, visa (if required), travel insurance (if required) and any additional travel document(s).

(17) We accept no liability in the event wherein you are denied boarding or refused an entry into any country due to failure on your part to carry the correct passport, visa or other documents required by any airline, authority or country.

(18) Travelers must ensure that their passport is valid for at least 6 months, from their return date of travel.

(19) You must ensure that you possess and meet all visa and health regulations for all transiting / visiting countries that you travel to, even if you do not disembark from the aircraft.

(20) Although as per the resources available with us, our representative may provide you with general visa information / requirement for a particular country, however as the guidelines of the embassies & foreign office are updated from time to time, hence it is your responsibility to check the guidelines of the same, before flying out. In addition to this, the visa requirements for U.S.A. are updated quite frequently, for which you will need to contact the American Embassy in your country of residence. More information can be obtained by visiting https://esta.cbp.dhs.gov

(21) Please note that your entitlement of a refund applicable for a travel / holiday already booked, due to denied visa, would be governed by the terms and conditions of the airline carrier / any other associated vendor and/or service provider and of our invoice. Hence we recommend you to obtain the relevant visa information, prior to proceeding ahead with the booking procedure.

(22) For any guidelines related to the health requirements of passenger(s), we recommend you to contact the local embassy for a detailed information about the same. It is your responsibility to ensure that proper medication / vaccination has been taken, keeping in mind the guidelines of the visiting / transiting country. Please note that the embassy / officials of the transiting / visiting country may not honor the mandatory health check-up done by your preferred doctor and you might be required to get an approval from the doctors authorized by the relevant embassy / officials.

(23) Please note that a flight indicated or referred to as "Direct" on your e-ticket and by our representative might not necessarily be a nonstop flight. In such cases, often these could be direct flight(s) to a particular destination, taking a technical stopover for refueling etc. where you might be required to disembark from the aircraft, depending upon the requirements of the airline. The departure and arrival timings mentioned on your ticket are those of the airline and are for indicative purposes only. These may be impacted due to restrictions imposed by the air traffic control department, weather conditions, operational/maintenance requirements and the requirement for passengers to check in on time. In no event can any special arrangements be made or any such request can be catered to, in the event wherein you are delayed, even due to unseen circumstances, as the airline would be the final authority to take a decision on all such requests.

(24) Please note that as per the standard guidelines of all airlines, an infant must be under 2 years of age on the date of their return flight to be entitled to the infant fare level which is usually 10% of IATA's published fare. However it may be noted that an infant who is under 2 years of age whilst on their outbound flight, but would be a child whilst on their return date of travel, would be required to purchase a “Child Ticket” for their entire to and from journey. Please note that in accordance with Air Navigation Orders, in order to qualify for infant status, a child must be under two years of age on the date of his/her return flights. An Infant ticket is not entitled for any seat, however a Child ticket is entitled for a seat. Meals however can be requested by all passenger categories, irrespective of an Adult ticket, Child ticket or an Infant ticket.

(25) Please note that in the event wherein a passenger does not utilizes any of the sector of their booking, the same is liable to be auto-cancelled without any prior notification to the passenger(s), wherein their entitlement of refund(s) would be governed by the terms and conditions of the airline carrier and of our invoice, and the same would be restricted to the refund of the unused airport tax(s) only, less an administration charge of GBP 25.00 per passenger.

(26) Please note that the passenger(s) would not be entitled for a refund against partially used ticket(s), as partially utilized ticket(s) hold no refund value. However in special cases, wherein the booking is effected by a schedule change or in the event of any emergency situation, a partially refund can only be claimed by us, upon the passenger providing us with a documented authorization from the airline. Although all bookings eligible for a partial refund would attract a non-refundable administration charge of £25.00 per passenger, however there would be no administration charge on a partially utilized ticket, which has been effected by a schedule change done by the airline carrier or in an emergency situation or in cases of family bereavement.

(27) However ticket(s) booked for an infant are totally non-refundable and hence would not be entitled for any refund at all.

(28) In accordance with EU regulations, we are required to bring to your attention the existence of a 'Community list', which contains details of air carriers that are subject to an operating ban within the EU Community. The Community list is available for inspection at http://ec.europa.eu/transport/air/safety/flywell_en.htm

(29) Please note that any special requests such as seating arrangement, meals, wheelchair requests etc. are not guaranteed as these are always on a request-only basis, and are confirmed by the airline, at the time of check-in, subject to availability of the same. Failure to meet any such special request cannot be deemed as a breach of contract on our part.

(30) Disabled or physically challenged passengers are recommended to carry their medical documents / blue badge for the review of the airlines / supplier, as in the event wherein the passenger does not qualify the criteria of the same, they could be denied boarding for which we as a travel agent would not be responsible for any losses that might occur due to the same.

(31) As some destinations might not even have standard amenities for disabled passengers / guests, we reserve the right to decline / cancel your booking, in the event we observe that such requirements are not met. Please note that it is your sole responsibility to let us know about any such request at the time of booking.

(32) You accept responsibility for any such behavior from you and the members of your party which in any way causes an offence or risk any direct or indirect loss or damage to property belonging to others. Recoveries of any such damage or loss would be collected directly by either the property owner or the manager or the relevant supplier. You indemnify us against any claims (including legal costs) subsequently made against us as a result of your actions. All clients are expected to have considerations of other passenger(s) and guest(s) and in the event wherein the behavior of the traveller(s) booked through us caused any distress, inconvenience or impose a danger to other guest(s) / passenger(s) / property, we reserve the right to cancel the remaining sectors / portions of their journey / holiday, without any notification and we would not be responsible for any cost(s) incurred by yourselves. In addition to this, no request of a compensation or a refund for the unutilized holiday would be accomodated.

FORCE MAJEURE

(33) No compensation would be paid out or in any circumstances, we would not be held responsible, in the event, wherein your booking would need to be cancelled due to any unusual or unforeseeable circumstances, beyond our control. These could include war or threat of war, civil strife, or disputes including air traffic control, terrorist activities or threat of war and / or consequences of both, natural disasters, fire or weather conditions, and act(s) of god, transportation or any technical problems, closure or congestion of airport or ports or transit points. In-depth information on this can be obtained through the foreign office, of your country of residence.

RECONFIRMING ALL FLIGHTS

(34) Please note that as per the guidelines of the airline, the booking needs to be re-confirmed 72 hrs. prior to the flight departure time, to ensure that your booking has not been effected by any changes. This is applicable for both the outbound as well as the return journey. Though with most of the carriers, it is now not mandatory to reconfirm your flights, however we recommend you to still do so, for your own benefit. Please be advised that any losses (Direct or Indirect) incurred by the passenger(s) due to not being aware of any last moment changes, would need to be dealt solely between the airline carrier and the passenger(s), themselves.

(35) Further, to re-confirm the outbound sector of your journey, you will need to call us 72 hrs prior to the flight departure time, however to re-confirm the return sector of your booking, you will need to contact the airline locally, as being a travel agent, we are not authorized for the same.

(36) Please note that we would not be liable for any additional costs incurred by yourselves in the event you fail to comply to the above condition of re-confirming your flights. (Even if the flight has been effected by a schedule change and has been rescheduled to fly out at a different time, other than the one mentioned as in your original travel plans, booked with us).

TRAVEL DOCUMENTS CHECKING AND DISPATCH

(37) It is the sole responsibility of the passenger(s) to check that all travel documents issued are correct in every aspect and are good to fly with.

(38) As a standard practice, all the travel documents are sent across to the passenger(s) via e-mail only, however for passenger(s) requesting any special mode of delivery, such as special / recorded delivery, next day delivery etc. the same would be charged extra (in advance) and would need to be borne by the passenger(s). The charges would be discussed with you by our representative(s) while taking a request for the same.

(39) Please note that for passenger(s) requesting for any special mode of delivery, the travel document(s) would be sent across to the passenger(s) on the postal address as provided to us, however in an event of any loss or delay of the ticket(s), it would be your responsibility to pay any additional charges (if any) which may be applicable to have your travel document(s) re-sent to yourselves via post.

(40) Usually the ticket(s) via post (when requested) are sent to the passenger(s) on due time, however incase of an urgent booking with the scheduled travel date within the next 03 calendar days, request for the same may not be accommodated and the passenger(s) would be required to travel either with an e-ticket or can opt to collect a copy of the ticket, from the airline counter at the airport.

(41) Please note that as nowadays most of the airline carriers prefer e-ticket(s) as a mode of travel, hence no traditional paper ticket(s) are being issued by us, and therefore an e-ticket would be the only mode of travel.

SPECIAL PRICE GUARANTEE

(42) Please note that as airline prices change on an ongoing basis and the prices offered to you by our representative(s) are inline with the prices given to us by our suppliers / consolidators, and as we believe that passenger(s) would only proceed with the booking, if the price appears competitive to them, hence once booked, we would not be able to accommodate any request for a price match with any other travel agent / airline, within or outside the U.K.

(43) Passenger(s) seeking a refund due to the above clause are recommended to refer to clause no. 54 (below).

TRAVEL INSURANCE

(44) It is recommended that all the passenger(s) should be covered by a travel insurance policy to ensure protection against unforeseen situations. Though purchase of a travel insurance is not mandatory, however we recommend it for your own benefit. This small investment safeguards you during an interrupted travel.

(45) Please note that the travel insurance is not a part of your booking and hence needs to be purchased as a separate component. Please note that any claims made under the insurance policy would be governed by the guidelines of the insurance company and we would not be liable to accommodate any claims / request(s) from passenger(s) regarding the same.

REFUNDS

(46) Flight Tickets returned to us for a refund are subject to an administration charge of £25.00 per ticket, (Infant ticket is totally non-refundable) irrespective of the number of tickets returned, in addition to the cancellation charges imposed by the airline or the supplier / consolidator, pursuant to their terms and conditions, for the same. There is no such procedure wherein the ticket(s) are automatically entitled for an on-the-spot refund. Ticket(s) submitted for a refund are forwarded to the relevant airline, supplier / consolidator for further review and the refund when received from them, would be then disbursed to the passenger(s) accordingly (less the administration charges). It may be noted that the airline / supplier do take 8-10 weeks for the refund(s) to be processed, and that’s the time when you will need to confirm the status of the same with us. In the event, wherein the refund takes more than the aforesaid time, no refund will paid out, until the same has been received at our end.

(47) For refunds on an e-ticket, a written consent would be required to initiate the refund procedure, however for paper ticket(s) we recommend you to send across the same to us via recorded delivery as we accept no liability for travel documents lost/delayed in transit/post.

(48) In the event wherein the refund on a ticket, is less than our administration charges, the same would be deemed as a non-refundable ticket and the passenger would not be entitled for any refund. A non-refundable ticket is entitled for a tax refund only, however both non-refundable and refundable ticket(s) would attract £25.00 as an administration charge (per passenger), over and above the cancellation and administration charges of the airline carrier.

SCHEDULED AIRLINE FAILURE ADMINISTRATION FEE

(49) If you are holding a ticket(s) on an airline which fails due to insolvency and has ceased flying, the money you have paid for your ticket(s) may be lost. As part of the requirements under our supplier's / consolidator's / ticket issuing agent's ATOL license issued by the Civil Aviation Authority to protect our customers, we undertake to ensure that, should this happen, our customers receive compensation for their loss to the extent referred to below. In the event of a scheduled airline failure as a result of an insolvent winding-up, prior to commencement of a passenger's trip, all monies paid by the passenger either as a deposit, or as the case may be, as the price for the scheduled airline ticket(s) will be refunded to the passenger in full; or After the passenger's trip has commenced, the sum equivalent to the price paid for the ticket(s) for such scheduled airline flights forming part of the trip as were cancelled as a direct result of the airline failure will be refunded to the passenger in full; or if the trip is curtailed forthwith upon the airline failure, the cost of direct return transportation to the United Kingdom to a similar standard to that originally booked as part of the trip, such return flight commencing at the point of curtailment of the trip as the direct result of the airline failure. Please note that the above clause is applicable in adherence to the guidelines of ATOL/CAA and as a travel agency, we can only pursue your concern(s) to them, however No compensation And/Or re-imbursement of extra costs incurred to the passenger, would be paid by either the travel agency / supplier / consolidator / ticket issuing agent.

(50) As a fee for our administering both the claims and/or the repatriation of passengers we will charge each customer a nominal administration fee for this service. This fee forms part of the cost of each airline ticket purchased from us and is not optional.

FLIGHT CHANGES

(51) In the event wherein your flight(s) are cancelled by the airline, your rights and remedies will be governed by the airline's conditions of carriage. As a result you may be entitled to:

(a) An alternative to fly out on another flight with the same airline without additional costs;

(b) Re-routing to your destination with another carrier without additional costs; (c) Receiving a full refund; or (d) Some other right or remedy (as per the guidelines of the airline). If a schedule change occurs to your itinerary prior to collecting the full payment from you or prior to issuing of the ticket(s), we will do our best to notify you on behalf of the carrier. However, wherein a schedule change occurs to your itinerary after receiving a full payment or after the ticket(s) have been issued, relevant supplier's decision will be final for both outbound as well as return journey, and any amendment / cancellation charges may apply.

(52) Any amendment to your ticket (opted by you) due to a schedule change, would attract our administration charge plus fare difference, irrespective of the guidelines of the airline or our consolidators. However in the event of any cancellation due to a schedule change, done by the airline company, no administration charges would be collected from the passenger(s), irrespective of the guidelines of the airline or our consolidators.

CHANGES & CANCELLATIONS BY YOU

(53) In the event of any changes requested by you, you will need to pay the applicable amendment / cancellation charges along with an administration charge of GBP 25.00 per passenger and providing we can accommodate the change. Applicable charges would be discussed with you at the time of amendment / cancellation.

(54) Please note that in the event, wherein a request of the passenger(s) is accepted and a confirmation is received from their end, an administration charge of GBP 75.00 per passenger (however not exceeding GBP 250.00 in total for all the members of the party)  would be applicable, if they wish to opt out, irrespective of whether the ticket was not issued or not amended from our end. Also in the event, wherein a Booking Reference (PNR) is generated and wherein the passenger opts to cancel the booking, an administration charge of £75.00 per passenger would be applicable (Irrespective of the number total passengers). At the same time, in the event wherein the deposit monies is less or equal to the administration charge, the same would be forfeited in full and the passenger(s) would not be entitled for any refund. However, in the event, wherein the ticket has already been issued or amended, the booking would be governed by the terms and conditions of the same and of our invoice, wherein an administration charge of GBP 25.00 per passenger would be applicable in addition to the cancellation charges of the booking. For booking(s), which are non-refundable, the passenger would be entitled for a refund of only the unused airport taxes, which would attract an additional GBP 25.00 per passenger as an administration charge. In all events, infant ticket would be non-refundable and would not be entitled for any refund(s).

Airline Ticket Refund

(55) Airline tickets are paid for in full at the time of booking and in case of cancellation, unless otherwise stated, they are non refundable, non changeable and non re-routable. In respect of any alteration to special fare tickets, some suppliers (particularly airlines) may treat a name change as a cancellation and as such would not entitle the passenger for any refund.

(56) In the event, wherein the passenger(s) do not utilize the outbound sector of their flight, the remaining sectors of the booking are liable to be auto-cancelled by the airline, without any notification and the passenger would not be entitled for any refund. Utilizing only one sector of the journey (partially utilized tickets) are not entitled for any refund. Cancellation requested 24 hrs prior and within the flight departure time are considered as No-Show and are non-refundable.

(57) If you incur any problems whilst on your trip, it is essential that you notify us about the same, and as when it occurs, so that we can discuss the same with our supplier and our representative(s), requesting them to investigate and provide a timely resolution for the same. However, in the event, wherein the problem cannot be rectified, you must contact us, in writing, within 07 days of your return. If you do not report the concern(s) to us, whilst on your trip, this could affect the outcome of the investigation and resolution provided by the relevant supplier/representative/ airline.

DEPARTURE TAXES

(58) Please note that the ticket booked for you, includes all applicable tax(s), however in the event of any new or country specific tax, the passenger(s) would be required to pay the same locally to the Government of the country they are departing from and are non refundable by us. This would also apply on the UDF charges (IN Tax) imposed on passenger(s) travelling from and within India.

(59) We recommend clients to retain sufficient local currency to meet such charges. Please note that taxes are subject to exchange rate fluctuations.

TELEPHONE CALLS

(60) Please note that we do not record all calls. The ones which are recorded, are on a random basis and are for quality assurance purposes only. Any request of providing a call recording to either the passenger or any parties dealing on their behalf, will not be accommodated, unless required by law, providing a written request is provided to us, for the same.

OUR RESPONSIBILITY

(61) As we act only as booking agents for the airline and the third party suppliers for your Individual Components, we have no liability if they are deficient nor do we have any liability for loss, personal injury or death however incurred unless caused by our negligence.

Booking Conditions for Package Holidays

THE CONTRACT

Your contract with CITIBOOKERS LTD. and/or its subsidiaries (Across any/either of their locations, worldwide)

We recommend you to read this carefully. The below terms and conditions would govern any/all package bookings made by any mode through CITIBOOKERS LTD. and/or its subsidiaries, with their registered office at 20-22, Wenlock Road, London, N1 7GU, United Kingdom.

YOUR FINANCIAL PROTECTION

(62) We are not ATOL bonded agents and are not governed by the Civil Aviation Authority. However, unlike many other travel agencies in the United Kingdom, who charge approximately GBP 4.00 on your booking as a contribution to ATOL, we do it the other way round, wherein we only arrange your travel from suppliers / consolidators who are ATOL bonded agents and offer you the same protection and peace of mind too. When you buy an ATOL protected air holiday package or flight from us you will receive a confirmation invoice from us confirming your arrangements and your protection under our supplier's / consolidator's ATOL license, genuinety of which can be verified from the CAA/ATOL's official website. In the unlikely event of our supplier's / consolidator's insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. Full details can be obtained from the ATOL website at : http://www.atol.org.uk

ACCEPTANCE OF BOOKING

(63) We reserve the right to increase or decrease package prices, at any time, until booked. The up to date and final price will be discussed with you at the time of booking your package. Thereafter the same would be booked as per your consent to us.

(64) Once you choose a holiday & agree to the price offered by us, you will then need to send us your consent on the confirmation e-mail sent by our representative along with at least 50% of your package price (non-refundable), however in certain cases, the deposit monies could be higher, especially during peak seasons. In addition to this, 100% of the package price would need to be paid upfront, while making bookings at the Christmas/ New Year period.

(65) Once we are in possession of the confirmation e-mail from you and once an invoice is sent out to you upon receiving either a deposit or a full payment, that’s the time when our contract with you would come into existence. Please note that in the event of a deposit, the outstanding balance needs to cleared, at least 30 days, prior to the departure date, failing to which the deposit monies would be forfeited and the passenger would not be entitled for any refund. At the same time, we reserve the right to cancel the booking and you will still be bounded by law to pay the charges which would cover the cancellations cost(s) levied by the supplier / vendors / service providers. For bookings made with us, however through a travel agent affiliated to us, the booking would be governed by the terms and conditions of our invoice, in addition to the terms and conditions of the travel agent affiliate, whom you had originally booked with.

CONSTRUCTION WORK

(66) Due to new developments, there could be tourist destinations such as Dubai where large construction works are taking place, which may be insight or visible from your hotel, and in other resorts, building or refurbishment works may take place, as areas continue to develop. This may result in certain services or facilities being unavailable, whilst your stay and providing an alternative might not be an option. We regret that we have no control over this and cannot accept liability if the enjoyment of your holiday is affected in any sort.

(67) Standards can vary between hotels of the same class in different countries, and even in the same country. For example city hotels which often cater for business as well as leisure travelers may well have generally higher standards than a beach resort hotel where the whole atmosphere will tend to be more relaxed. It is important to read carefully the individual hotel descriptions. Accommodation in all hotels, whatever the rating, is in standard rooms unless otherwise stated.

(68) A third or fourth person sharing a room either shares existing beds or has an extra bed (which may be of camp-bed style) placed in a double/twin room. Conditions may be cramped, and additional charges may be levied by the property owner, over which we do not have any control.

(69) Rooms described as having sea, pool or city view may not have full sea, pool, or city views because of trees, plants or buildings blocking view.

(70) Although most hotels do not have a strict dress code, a few guidelines maybe useful. Casual elegance is expected throughout many countries such as the Caribbean, Indian Ocean and Far East resort hotels. During the day, shorts and sarongs are more practical, but in the evenings, men are normally expected to wear shoes, long trousers and at least a polo shirt. City hotels generally expect you to be properly dressed – swimsuits in the lobby are not acceptable but casual dress such as shorts are normally acceptable.

(71) (a) Check in : Hotel rooms are not generally available until around 3 P.M. on the day you check-in. When you check-in many hotels may ask for an imprint of your credit card to cover personal extras. If you do not have a credit card, they may ask for a cash deposit. Early check-in is subject to availability and is solely based on the decision of the property owner / hotel management.

(b) Check out : Many flights home leave late in the evenings and the check-out time for most hotels is between 10 A.M. - 12 Noon on the last day. Not vacating the room as per the check out time of the hotel property, you would be required to pay an additional day's tariff, which would be payable directly to the hotel property in their local currency. However, as some hotel properties may offer you a free of charge late checkout facility, we recommend you to check the same with the hotel reception at the time of your check-in at the property. Late check-out is subject to availability and is solely based on the decision of the property owner / hotel management.

(72) Booking a room for early arrival or late departure : Generally hotel rooms will be available between approximately noon and 3 P.M., and need to be vacated between 10 A.M. and noon, irrespective of your arrival or departure times, unless we have stated otherwise. Should you wish your room to be ready prior to noon on your day of arrival or available after 10 A.M. for an afternoon or evening departure, it is possible to reserve the room at the time of booking at a cost no greater than an extra night’s price.

(73) Room upgrade/Honeymoon/ Anniversary offers: When the offer of a room upgrade is mentioned, it is usually an upgrade to the next category of room (not suite) available within the hotel. We will of course do everything possible to arrange this, but it is not always possible to guarantee the provision of a double bed for Honeymoon couples.

(74) All inclusive : All Inclusive normally means all meals and local drinks (during the bar opening hours), as well as day and evening activities at your hotel. Beer available in the All Inclusive package is usually draught not bottled, local wine is usually house wine served by the glass from a barrel not a bottle and carbonated soft drinks are usually on tap not bottled. Drinks may be served in plastic beakers not glass, particularly around swimming pools. The service, facilities and meals available do vary from hotel to hotel and from country to country. An extra charge may be made for imported alcoholic drinks and certain facilities such as games machines or pool tables which will still require you to insert your own coins. You must also pay for infants meals locally.

(75) Note : Times when included drinks and snacks are served may sometimes vary, but typically between 11 A.M. and midnight. A ‘cash’ bar may operate outside these times. Alcohol licensing laws vary for different countries so guests cannot be served with alcoholic drinks in All-Inclusive hotels if they are under age for that country. In certain countries the law does not allow the serving or consuming of alcoholic drinks during specific religious festivals and as a result the hotel will not be able to serve you alcoholic drinks during this period. There may also be age or experience restrictions on some water sports.

(76) Alcohol : Alcohol laws are very strict in the USA. If you are under 21 years or even look under 21 you will not be able to purchase alcohol. It is a good idea to carry some identity with you to prove your age. Please remember that you can not carry alcohol in your car, unless it is locked in the boot.

(77) Children on holiday : Any charge for a baby cot in the room and food are paid by the guest direct to the hotel and there is no entitlement to a separate seat on the aircraft if the flight is full. International airline regulations allow only one infant per adult. We do not recommend holidays for children under 10 on escorted tours, coach tours or on safari (unless in private minibus). Some destinations, owing to their lack of special child or medical facilities are also not suitable for very young children but we would be happy to advise which hotels or resorts we think suit your requirements best.

(78) Holiday Seasons : Most of the destinations we feature are available all year round. Some do have quieter ‘off peak’ periods when you can take advantage of un-crowded beaches and more personal attention from hotel staff at excellent prices. At this time it may be necessary for hotels to scale down the size of some of their facilities, such as restaurants, to match demand. Similarly, during peak periods hotels experience full occupancy which may result in a livelier atmosphere and slower service in busier facilities.

(79) Public holidays : Virtually all countries have public holidays, religious or otherwise. The festivities may temporarily disrupt your holiday and some religious holidays such as Ramadan, which affect many Muslim countries, may result in a reduction of facilities and entertainment. Others are somewhat chaotic but great fun to be a part of. We suggest that you take this into consideration when selecting your departure date. The appropriate Tourist Offices are happy to supply more detailed information or you may wish to refer to the internet.

(80) Other hotel guests : Many hotels, especially in cities and major resorts, accommodate conventions and conferences. Also, at certain times of the year, some destinations have an influx of groups such as students, associations or clubs. The hotels we feature are shared with guests from many countries with different cultures and customs. We have no control over the acceptance of bookings at the hotels we feature other than our own. We are therefore unable to accept responsibility for any limitation of facilities due to such groups or inconvenience that their activities may cause you, but would be happy to advise which hotels or resorts we think suit your requirements best.

YOUR HOLIDAY PRICE

(81) Changes in transportation costs, including the cost of fuel dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports and exchange rates mean that the price of your travel arrangements may change after you have booked. Although the price confirmed to you while collecting either the deposit or a full payment, would be final and binding, however in the event, wherein any such demand to pay the increased charges is raised by the supplier/service provider, the same would be borne by the passenger.

ALTERATIONS BY THE CLIENT

(82) We do understand that there could be times wherein you would like to make amendments to your package bookings, depending on the priority of the situation. If you wish to amend your travel arrangements, every possible effort would be done to do so, however these changes would need to confirmed by writing to the sales representative who made the booking along with an amendment charge of GBP 25.00 per passenger and the applicable tariff and tax difference. Scheduled airlines normally treat name changes as a cancellation and rebooking of the same, may incur a 100% cancellation charge in respect of the airfare. If after the commencement of a tour the Client requests any amendments to the agreed arrangements, or accommodation, the Company and/or its agents will do their best to implement such amendments, but cannot guarantee that it will be possible. In the event of any amendment the Client will be liable for any cancellation charges and / or additional costs that may be incurred by the Company and/or its agents. Please note that changes are not guaranteed as package bookings are non-changeable, once booked, however best efforts would be made to accommodate your requests for the same.

TRANSFER OF A BOOKING

(83) We apologize, however this would not be an option, as all the package bookings are non-changeable, non-transferable and non-refundable.

ALTERATIONS BY US

(84) It is unlikely that we will have to make any changes to your travel arrangements but we reserve the right to do so at any time. We plan arrangements a long time in advance of your holiday using independent suppliers such as airlines and hotels, over whom we have no direct control. Most of these changes are minor and we will advise you or your travel agent affiliate as soon as we are able to do so. If we make a major change we will also endeavor to advise you or your travel agent affiliate, as soon as reasonably possible.

(85) A major change includes a change of accommodation to that of a lower category and/or price, a change of flight time of more than 8 hours, a change of UK arrival / departure airports or a significant change of resort area.

(86) In accordance with EU regulations we are required to advise you of the actual air carrier operating your flight/connecting flight/transfer. We do this by advising our passengers directly over the telephone, at the time of discussing their travel arrangements. Any changes to the actual airline after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. Such a change is deemed to be a minor change.

(87) In the case of a major change before your departure we will provide you with three alternatives: alternative travel arrangements of equivalent or of very closely similar standard and price, if available. Alternative travel arrangements of a lower standard together with a refund of the difference in price; or cancel your holiday with a full refund of all monies paid.

(88) In all three cases, a discount voucher of GBP 10.00 per person will be offered, unless the change occurs as a result of circumstances beyond our control.

(89) We will not be liable to pay any compensation if we are forced to cancel or in any way change your holiday as a result of unusual or unforeseeable situations outside our control, the consequences of which could not have been avoided even with all due care. These include unavoidable technical problems with transport, changes imposed by rescheduling or cancellation of flights by an airline or main charter, the alteration of the airline or aircraft type, war or threat of war, civil strife, industrial disputes, natural disaster, bad weather, epidemic or terrorist activity.

(90) Hotels described as First Class or Luxury are deemed so by us or by our suppliers and not necessarily by any official grading. The assessment is based on our knowledge of the establishment, our general opinion and the standard of what is available locally. The term used i.e. deluxe, luxury suites etc are the same as those by the hotel in question. The Company does not own, manage or control the accommodation that it uses. Sometimes it is possible that the accommodation reserved is not available. In this event the Company and/or its agent will endeavor to provide accommodation of equal standard. However, if only accommodation of lesser standard is available we will refund the difference in prices on completion of the holiday.

CANCELLATION BY THE CLIENT

(91) If you or anyone on your holiday booking decides to cancel the holiday you must notify us of the decision as soon as possible. Any notification by telephone must also be confirmed in writing or by e-mail within 24 hours by the person who made the original booking.

(92) Certain travel arrangements cannot be changed or cancelled without incurring a 100% cancellation charge. If this is the case, we will tell you before you cancel. We strongly recommend that you take out full insurance which will, in most cases, include cover against loss of deposit or cancellation fees.

(93) If, some, but not all-party members, cancel the holiday or part of it, additional charges may be payable by the remaining members. Denying to do so would entitle us to cancel your booking and forfeit the deposit monies.

CANCELLATION BY US

(94) We reserve the right to cancel your holiday for any reason. However we will not cancel your holiday less than 6 weeks prior to departure unless it is for a reason outside our control. If we have to cancel your holiday we will offer you:- alternative travel arrangements of equivalent or of very closely similar standard and price, if available travel arrangements of a lower standard and a refund of the difference in price; or a full refund of all monies paid. A discount voucher of GBP 10.00 per person would also be paid out as compensation in such cases.

(95) If the UK Foreign Office specifically advises against travel to a particular destination, the company will act on that advice and cancel your holiday package. The amount paid by you for the holiday will be refunded but no additional compensation will be paid. No compensation is payable if the holiday is cancelled because the number of persons who agreed to take it is less than the minimum number required and you are informed of the cancellation in writing within the period indicated in the description of the package.

(96) Whilst every effort is made to operate a tour as advertised, on occasion it may be necessary to make changes to the accommodation, the routing or order of an itinerary. Unless the change significantly alters the holiday, compensation will not be payable for minor alterations to the itinerary or nightly accommodation.

YOUR RESPONSIBILITY

(97) You are responsible for obtaining valid passports, visas, vaccination certificates, health documents, foreign exchange for personal requirements etc. It is your responsibility to check entry requirements with the Embassy or Consulate of the country you plan to visit. You should also contact your general physician in good time before you travel for health advice. You will be solely responsible if failure to obtain such documents results in your being unable to travel or refused entry or in fines, surcharges or other financial penalties being imposed on you. The Company has no liability whatsoever to you through your failure to do so. It is also your responsibility to comply with the laws, customs, foreign exchange and the drug regulations of the countries visited. The Company and its representatives reserve the right to cancel your holiday at any time if in our reasonable opinion you are found to be behaving in a socially unacceptable manner or indulging in illegal activities, without any refund and legal claim against the Company.

(98) Please note that in accordance with Air Navigation Orders, in order to qualify for infant status, a child must be under two years of age on the date of his/her return flights.

OUR RESPONSIBILITY

(99) We will accept responsibility if due to fault on our part, (however not that of our agents or suppliers), in the event wherein any part of your holiday arrangements booked before your departure from the UK is not as discussed with yourselves, or not of a reasonable standard. However we will not accept responsibility in the event, wherein you or any member of your party is killed or injured as a result of an activity forming part of those holiday arrangements. We do not accept responsibility if and to the extent that any failure of your holiday arrangements, or death or injury: is not caused by any fault of ours, or our agents or suppliers; is caused by you; is caused by someone not connected with your holiday arrangements or is due to unforeseen circumstances which, even with all due care, we or our agents or suppliers could not have anticipated or avoided.

(100) If any failure in your holiday arrangements relates to, or if you or any member in your party is killed, injured or becomes ill during or as a result of, carriage by aircraft, ship, train or coach forming part of the holiday arrangements booked before departure from the UK, our liability to pay compensation and/or the amount of compensation we will pay is limited in accordance with the liability of the carrier under any international convention which governs such services. International Conventions which may apply include: in respect of carriage by air, the Montreal Convention 1999 or the Warsaw Convention 1929 (including as amended by the Hague Protocol of 1955 and by any of the Montreal Additional Protocol of 1975); in respect of carriage by sea, the Athens Convention 1974; in respect of rail carriage, the Berne Convention 1961; and, in respect of carriage by road, the Geneva Convention 1973. The terms of these conventions are incorporated into and form part of your contract with us. The liability of an air carrier under the Montreal Convention and the Warsaw Convention is limited to damage sustained in the case of death or bodily injury caused by an accident which takes place on board the aircraft or in the course of any of the operations of embarking or disembarking. You can get copies of the relevant conventions if you ask us for them. These conventions may limit or remove the carriers liability to you and the amount which the carrier has to pay you. The carrier will rely upon its conditions of carriage which may limit or remove the carriers liability to you and limit compensation under international conventions. Under EU law you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicized at EU airports and will also be available from airlines. However this will not automatically entitle you to a refund of your holiday cost from us.

(101) If we make any payment to you or any member of your party for death, personal injury or illness, you must give us or our insurers the rights you may have to take action against the person or organization responsible for causing the death, personal injury or illness and you must co-operate fully with us in seeking recovery of any payment we make.

PERSONAL INJURY UNCONNECTED WITH YOUR BOOKED TRAVEL ARRANGEMENTS

(102) If you, or any member of your party, suffer death, illness or injury whilst overseas arising out of an activity which does not form part of your package travel arrangements or an excursion arranged through us, we shall at our discretion, offer advice, guidance and assistance. Where legal action is contemplated and you want our assistance, you must obtain our written consent prior to commencement of proceedings.

INSURANCE

(103) It is strongly recommended that you have adequate travel insurance for the holiday. You may take the holiday insurance offered by us or arrange it independently. The insurance cover must include cancellation charges, unexpected curtailment of your holiday, medical and repatriation expenses including air ambulance, personal accident, delay loss or damage to your personal effects. When arranging insurance from a source other than offered by us, you must provide us with written details of the policy and sign an indemnity form on behalf of yourself and all members of your party absolving us and our overseas agents /representatives, of any liability for any costs that may arise which otherwise would have been met by the insurance claim.

CLAIMS AND COMPLAINTS

(104) If you have any concern(s) / complaint(s) whilst on your holiday, we recommend you to please report it to our local representative or the hotel authorities as soon as possible, so that every possible effort can be made to rectify the same on-the-spot. However in the event wherein your concern(s) remain unresolved, you may please write to us within 07 days of the end of your tour. Please note that failure to report any concern(s)/ complaint to the local representative/agent, will disqualify your entitlement of any future claims with us.

VISAS

(105) Please note that it is the sole responsibility of the passenger(s) to ensure that all their travel document(s) including appropriate Visa (wherever required), are in order, prior to commencing their journey. Please note that approval / denial of a Visa to any country (wherever required) is solely and an independent decision of Visa & Immigration Authorities of a particular country, over which we do not have any control and therefore in the event, wherein a Visa of an applicant or any other member(s) of the party is denied / rejected due to any reasons, whatsoever it may be, the Visa fee and the administration cost(s) involved to obtain a visa, would be non-refundable under all circumstances. Please note that the approval of a Visa does not necessarily entitles you to enter the borders of a particular country, as your entry into a particular country would rely on the decision of the Visa & Immigration officer(s), who may interview you or any other member(s) of your party, at the time of your arrival into the country, that you or any member(s) of your party would be visiting to. Please note that we are not responsible and will not be able to assist you, in cases of overstay in a particular country due to expiration of visa or any other reasons, whatsoever it may be. Please ensure that you and/or other member(s) of your party honor and adhere to the Visa & Immigration guidelines of the visiting country, for a smooth and a hassle-free travel experience.

BUS, TRAIN & CRUISE BOOKINGS

(106) Please note that Bus, Train or Cruise bookings are generally non-refundable and non-changeable and incase of either of the service(s), not utilized by the passenger(s), no refund of the fare and taxes paid towards the same is permissible. In some cases, the relevant vendors / operating agencies may accommodate a request for a re-scheduling of the booked service(s) and may charge an additional fee, on top of the already charged fare, however the same is not guaranteed. Please note that the service(s) once booked, cannot be transferred to anyone else, other than the originally booked passenger(s).

TERMS OF SERVICE

(107) Please note that all the booking(s) / service(s) / product(s) offered by us and/or booked through us, are Non-Refundable and Non-Changeable, irrespective of the terms and conditions of the airlines / supplier / vendors / service providers, even if they advise that a particular booking / service / product is a refundable one. Please note that in the event, wherein if in some cases, we agree to refund a particular percentage of refund to the passenger(s), the same would be done as a gesture of goodwill and can be either in form of a cash discount / discount voucher or a gift voucher, which the passenger(s) may redeem, within the period of its validity. Please note that the approval of a refund is not guaranteed and depends from case to case.

T.O.S (3RD PARTY & AFFILIATES)

(108) Please note that the terms and conditions mentioned herein are applicable for any and every Booking(s) / Service(s) / Product(s) offered/booked by CITIBOOKERS LTD. and would be standard for Individual / Group Passengers, Travel Agents, Affiliates & Any other 3rd party vendor(s), associated with us. Please note that we will not be responsible for any commitments / discounts / goodwill gestures / service requests, offered to you by any Travel Agent, Affiliate(s) and/or any 3rd party vendor(s) and hence concern(s) regarding the same, would need to be dealt directly between the passenger(s) and the relevant concerned.

JURISDICTION

(109) The above terms and conditions are governed by English Law and any disputes arising between the parties are subject to the jurisdiction of the courts of England.

YOUR CONSENT ON THE ABOVE TERMS AND CONDITIONS