At Citibookers, we cherish all interactions and we would be glad to assist you with all your queries & concern(s), that you may have. In order to assist you in a timely and an efficient manner, we request you to contact us in either of the following ways:

Telephone Support

Telephone Support is available 24x7 on all 365 days. Please call us on +44 0208 123 0068, and one of our Consultant(s) would be glad to assist you. You can also reach us through Social Media Channels, BBM Pin : 75C799DC and/or Connect on Skype : "CITIBOOKERS".

Due to a large volume of calls, if in case you are unable to reach us, you may leave a Voicemail for us (with your Name & Contact Number) and we would revert to you, at the earliest. Alternatively, you may chose to send across an e-mail to the relevant department, as per the nature of your query / concern. For further details, please refer to the "E-mail Support" section, below.

Please note that though we make every possible effort to revert to you, at the earliest, however the turn around time for response to both, an E-mail & a Voicemail is 24 to 48 hrs.

E-mail Support

We have several departments and each department handles the queries/concerns relevant to their department.

For example, all Customer Care queries / concerns are handled by the Customer Relations Department which can be reached at support@citibookers.co.uk

You may contact the relevant department as per your query / concern and we will make sure to respond back to you within the standard time frame of (24 to 48 hrs). Please make sure that you send your queries / concerns to the appropriate department to ensure a prompt response. Any communication sent to the inappropriate department would cause unnecessary delays in response time.

24x7 Information Desk      :      info@citibookers.co.uk

Accounts & Billing Team   :      accounts@citibookers.co.uk

Customer Relations           :     support@citibookers.co.uk

Escalation-On-Demand      :     escod@citibookers.co.uk

Feedback / Suggestions    :     feedback@citibookers.co.uk

Sales Team                           :     sales@citibookers.co.uk

Agents, B2B & Marketing   :     lon.agencysupport@citibookers.co.uk

Please note that in the event wherein your queries are not responded / resolved to your satisfaction, within 07 business days, and wherein you would like to pursue your concern(s) further, you may then escalate the same to the next level by writing to our Escalation-On-Demand Team at escod@citibookers.co.uk and one of the E-O-D Manager would revert to you, at the earliest.

However, if the matter was still not resolved to your satisfaction and you wish to pursue the matter further, you may then write to our 'DIRECTOR' at ceo@citibookers.co.uk and the same would be responded to, at the earliest.

Please note that an escalation to the "DIRECTOR" can only be dealt for issue(s) / concern(s) not resolved by our Escalation-On-Demand Team and have been ongoing for more than 10 business days, of the same being reported to the relevant department. We apologize, however general complaints / feedback will not be dealt through this channel. We appreciate your understanding regarding the same.

Further, we request you to refer to our FAQ's Section, which would answer most of the queries / concern(s), that you may have.